Agoda took money out of my account and I cancel over a week ago and my money not refund...

GetHuman-marvagoo's customer service issue with Agoda from October 2018

Help with my Agoda issue
The issue in GetHuman-marvagoo's own words
Agoda took money out of my account and I cancel over a week ago and my money not refunded to my account I can't understand why I can't afford for so much money to go down the drain I need my money
GetHuman-marvagoo did not yet indicate what Agoda should do to make this right.
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Agoda

Customer service issue
Reported by GetHuman-marvagoo
Oct 12th, 2018 - 2 mons ago
I have an issue with Agoda too
Fixed
Seen by 16 customers so far
Similar issue to 9765 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-marvagoo started working on this issue
Oct 12th 2:13pm
GetHuman-marvagoo indicated the issue is not fixed yet.
Oct 12th 2:17pm