Booking ID ***********This was an accidental booking. I was trying to get the price fro...

GetHuman-shenvin's customer service issue with Agoda from October 2018

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The issue in GetHuman-shenvin's own words
Booking ID ***********This was an accidental booking. I was trying to get the price from Agoda app and it went through the payment without taking cvv number from me. This is highly risk to my card and big concern for me to use Agoda app.**I called up the call center today ** am IST to cancel this booking and revert the payment. But call center person assured me he will be cancelling the booking in some time with the full refund and would give a call back. I never received any call later on that. Today I have been calling Agoda since morning and no answer from your call center. I am tired ..........**I want refund of entire booking amount RS ****** in my account and cancellation of booking at the earliest. Expecting a call back from Agoda.
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Agoda

Customer service issue
Reported by GetHuman-shenvin
Oct 11th, 2018 - a mon ago
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GetHuman-shenvin started working on this issue
Oct 11th 3:16pm