I booked a hotel room on ** September *****(golden roof hotel ipoh) before i did my pa...

GetHuman-suged's customer service issue with Agoda from October 2018

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The issue in GetHuman-suged's own words
I booked a hotel room on ** September *****(golden roof hotel ipoh) before i did my payment there showen will be a cancellation free until **october. So on the **th of October my trip was postponed so i cancel it! Then within a hour i booked the same room and same hotel. Today (********) i do check my mini statement there showen my money its already been deduct twice tht means on *th of October and then **th of October. So now my question is how agoda can deduct my money before the date u given tht means on **th of October. Actually free cancellation till **th of October?? *So i need agoda to refund my money bck soon tq
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Agoda

Customer service issue
Reported by GetHuman-suged
Oct 11th, 2018 - a mon ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-suged started working on this issue
Oct 11th 10:13am