Before contacting them, items GetHuman1317451 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1317451's own words
Hi there I booked and payed for a hotel in phuket booking id number ********* last * card number **** my girlfriend booked it and used her card and we don't understand why booking was cancelled as we have checked her acc and the money has been taken out how will we get the money back that you have taken because the hotel wants us to pay again and we have no money left for this please contact us asap our phone number *************
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