Before contacting them, items GetHuman1222320 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1222320's own words
Booking number ********* was booked pay later or pay at the hotel, but I received an email from you yesterday saying the payment using my card was declined. It says that I need to make a payment within ** hours, I tried to click the pay now button, but I keep getting an error message. **This booking is confirmed along with Booking number ********* which was already charged to my card yesterday, so how come the payment for the above mentioned booking was declined.
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