Booking number ********* was booked pay later or pay at the hotel, but I received an em...

GetHuman1222320's customer service issue with Agoda from September 2018

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The issue in GetHuman1222320's own words
Booking number ********* was booked pay later or pay at the hotel, but I received an email from you yesterday saying the payment using my card was declined. It says that I need to make a payment within ** hours, I tried to click the pay now button, but I keep getting an error message. **This booking is confirmed along with Booking number ********* which was already charged to my card yesterday, so how come the payment for the above mentioned booking was declined.
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Agoda

Customer service issue
Reported by GetHuman1222320
Sep 28th, 2018 - 21d ago
I have an issue with Agoda too
Not resolved
Seen by 4 customers so far
Similar issue to 8398 others
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Timeline
GetHuman1222320 started working on this issue
Sep 28th 12:50pm