Hi, I want a full refund of my hotel booking. I already have the approval from the hote...

GetHuman1221246's customer service issue with Agoda from September 2018

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The issue in GetHuman1221246's own words
Hi, I want a full refund of my hotel booking. I already have the approval from the hotel directly, they asked me to write to Agoda and let Agoda know. My name is Fung Yuen Yan, my booking confirmation is *********, booking name Fung Yuen Yan, * nights Oct * and *. Could you pls arrange refund pls? Below is the email from Kanra Hotel Tokyo. **Dear Haymans-san,** **Thank you very much for your response.** **With all our consideration, we cannot hold the booking for another * months **but we can accept this cancellation for full refund without any penalty. ** **For bookings made over online travel agents such as Agoda, we cannot amend or cancel on our side.**Please contact Agoda and tell them that you wanted to cancel this reservation and**our hotel approve this cancellation without any penalty.**They should be able to reimburse all the accommodation fee.** **Thank you and we look forward to your visit next time in the near future.** **Sincerely, *********************************************************************************************Chiaki Hayashi**Hotel Kanra Kyoto** **Email: *****@***.com**Tel: ***-**-***-******Address: *** Kitamachi Rokujo-sagaru Karasuma-dori**Shimogyo-ku, Kyoto, Japan, ***-******Official HP: http:**www.hotelkanra.jp*eng***Facebook: https:**www.facebook.com*hotelkanra*
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Agoda

Customer service issue
Reported by GetHuman1221246
Sep 28th, 2018 - 3 mons ago
I have an issue with Agoda too
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Seen by 6 customers so far
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GetHuman1221246 started working on this issue
Sep 28th 4:08am