Hi,**I was trying to book the hotel INNperfect Room Central Station through Agoda and I...

GetHuman-rafaelfr's customer service issue with Agoda from September 2018

6 views
 | 
8260 similar
 | 
0 following
Help with my Agoda issue
Did that get it fixed?
Waiting to see if GetHuman-rafaelfr fixed the issue with our suggestion.
The issue in GetHuman-rafaelfr's own words
Hi,**I was trying to book the hotel INNperfect Room Central Station through Agoda and I stop on payment to check more reviews and info about the hotel. When I went back to Agoda, my session was expired. I tried to book again and the only room available was booked. Then, I had to book another hotel, on another website. **Days later, I checked my bank account and I saw that Agoda charged for INNperfect Room Central Station (Booking ID - *********). I tried to call the hotel to cancel it but they don*t speak English and it was hard to communicate. Then, I called Agoda*s customer service in Brazil and they said was going to email the property to solve it, until now, nothing has been solved.**I spent about ** euros with international calls to the UK Agoda's customer service on holding and nobody never ever answered my call.**Anyway, I want a refund because I didn't finish the transaction, I didn't check in the hotel and it was Agoda's website error which caused all this trouble.
GetHuman-rafaelfr did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-rafaelfr fixed the problem
We are waiting for GetHuman-rafaelfr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rafaelfr fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-rafaelfr
Sep 27th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 8260 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-rafaelfr started working on this issue
Sep 27th, 2018 10:18am
GetHuman-rafaelfr indicated the issue is not fixed yet.
Sep 27th, 2018 9:00pm