Hi,**I was trying to book the hotel INNperfect Room Central Station through Agoda and I...

GetHuman-rafaelfr's customer service issue with Agoda from September 2018

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Hi,**I was trying to book the hotel INNperfect Room Central Station through Agoda and I stop on payment to check more reviews and info about the hotel. When I went back to Agoda, my session was expired. I tried to book again and the only room available was booked. Then, I had to book another hotel, on another website. **Days later, I checked my bank account and I saw that Agoda charged for INNperfect Room Central Station (Booking ID - *********). I tried to call the hotel to cancel it but they don*t speak English and it was hard to communicate. Then, I called Agoda*s customer service in Brazil and they said was going to email the property to solve it, until now, nothing has been solved.**I spent about ** euros with international calls to the UK Agoda's customer service on holding and nobody never ever answered my call.**Anyway, I want a refund because I didn't finish the transaction, I didn't check in the hotel and it was Agoda's website error which caused all this trouble.
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Customer service issue
Reported by GetHuman-rafaelfr
Sep 27th, 2018 - a yr ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-rafaelfr started working on this issue
Sep 27th, 2018 10:18am
GetHuman-rafaelfr indicated the issue is not fixed yet.
Sep 27th, 2018 9:00pm