Hi there,* I am Alex Hang member ID ******* and my booking ID...

GetHuman-alexhang's customer service issue with Agoda from September 2018

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The issue in GetHuman-alexhang's own words
Hi there,* I am Alex Hang member ID ******* and my booking ID :*********. I have book today a hotel route inn chitose Ekimae for my Japan trip next year to sapporo.*The reason it wrote in to you is to make amendment on the number of Adults staying in the hotel. I have key in * adults to book for the first time and the price is at Sgd ***.** but when I was about to make payment the payment page suddenly exit to home page.*So I have to rebook again and I have forgotten to key in * dults and ended up * adult on my booking confirmation which now the amount I paid at sgd***. **.*I just want to confirmed that the two double room I book can accept * adults.??**Please check back to me that it is OK not to change but I hope you can amend and send me a new copy of booking confirmation to indicate * adults. **I do not want to have any dispute during my check in next year. ****Thanks, *Alex*************Email: *****@***.com
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Agoda

Customer service issue
Reported by GetHuman-alexhang
Sep 23rd, 2018 - 2 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-alexhang started working on this issue
Sep 23rd 2:32pm