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GetHuman-lingmei's customer service issue with Agoda from September 2018

Help with my Agoda issue
The issue in GetHuman-lingmei's own words
I was trying to change status of my booking. I want to restore the original booking for hotel Skypark Central Myeongdong ... On ** November ****, I made * booking ID********** and ID********** Hotel Skypark Central Myeongdong. I accidentally pressed the nonrefundable payment buttons and ended making full payment for both the bookings. When I realized my mistake ( as I am not too familiar with online bookings), I ended up cancelling the booking **********. *I have questions:- Can I reverse the cancellation and reconfirm the booking? Do I have to pay any penalty? Can I change the status of my bookings to ‘free cancellation’?Can I call personally and talk to some one (a human)instead of being directed to agoda online.*I have tried to reach agoda online but somewhere I have not been successful. *I await your reply
I’ve had no response from anyone.
Reinstating the original booking with no extra charges
Everything I can think of ... online, email, call
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Agoda

Customer service issue
Reported by GetHuman-lingmei
Sep 23rd, 2018 - 2 mons ago
I have an issue with Agoda too
Fixed
Seen by 5 customers so far
Similar issue to 7786 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-lingmei started working on this issue
Sep 23rd 7:03am
GetHuman-lingmei indicated the issue is not fixed yet.
Sep 24th 7:32am
GetHuman-lingmei indicated the issue is not fixed yet.
Sep 24th 7:40am