Last Monday, I was trying to make a booking for Batam View Resort. When I was booking t...

GetHuman1185924's customer service issue with Agoda from September 2018

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The issue in GetHuman1185924's own words
Last Monday, I was trying to make a booking for Batam View Resort. When I was booking through Agoda App, there was a system glitch for a moment and I might have booked twice which was non-refundable. **I only received one confirmation ID from agoda - ********* (SGD ***.**), so I thought the other booking didn't go through which was a relieve. However, when I looked at the bank statement, I was charged with * bookings, one with SGD ***.** (above amount) and another one with SGD ***.**.**I understand that the room that I booked is under special offer which is non-cancellable. However, I hope I would get a refund given my circumstances.**Another thing I would like to highlight is that right after booking the room, I noticed the room rates for the same hotel has dropped to SGD *** (for free cancellation).**Given the higher price I paid for non-cancellation compared to the prices now, I really hope you can consider refunding me. **I've been trying to call Agoda customer service line for many days and there was no answer. This issue has been bothering me for days, and I feel very upset about paying room rates which are higher (twice) with non-cancellation.**Really hope to hear from you soon.
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Agoda

Customer service issue
Reported by GetHuman1185924
Sep 23rd, 2018 - 2 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1185924 started working on this issue
Sep 23rd 2:39am