Hi,*We arrived yesterday to bro&sis place hotel in koh tao.*When we got onto the room t...

GetHuman-pazdekel's customer service issue with Agoda from September 2018

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The issue in GetHuman-pazdekel's own words
Hi,*We arrived yesterday to bro&sis place hotel in koh tao.*When we got onto the room there were toils on the floor and on the window to avoid water from outside to go in and there were ants in the room. Definitely not *.* hotel.*We also have pictures if needed.**We made the reservation using Agoda and paid in the hotel. When we talked to the hotel and told them we wish to leave she told us that we can cancel only through Agoda. We asked from our family back home to call you(beacuse we can’t call from thailand) and they tried to call you for two hours!!!*The israel,thailand and even london line. We send you an email, with no answer and wrote on facebook.**This is a big aggravation for us, as we always make reservation using Agoda, and now we understand that there is no one to talk with when having a problem. We are completely disappointed.**The person who did the booking is Noam Stern, we are traveling together.*Our booking id: **********The email address for this reservation: *****@***.com*I can give you my phone number but i’m in thailand so i’m not available for calls.*I don’t understand how There is no option to speak to costumer service via chat or email!*We are in a different country and can’t make any calls.**We just want refund.**Thanks,*Paz.
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Agoda

Customer service issue
Reported by GetHuman-pazdekel
Sep 23rd, 2018 - 3 mons ago
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GetHuman-pazdekel started working on this issue
Sep 23rd 2:28am