I booked the Warwick Hotel in Philadelphia for *-**-****. After paying, the confirmatio...

GetHuman-halcar's customer service issue with Agoda from September 2018

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The issue in GetHuman-halcar's own words
I booked the Warwick Hotel in Philadelphia for *-**-****. After paying, the confirmation email mistakenly had it booked for **th of September. I tried to reassign it properly but instead of rescheduling, it canceled. It stated I cannot be refunded the $*** per policy, when I tried to retrieve it. *Because it seems to be a mistake on somebody’s part, I’m asking it be refunded to my card ending in *****The case number is: **********Thank you!
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Agoda

Customer service issue
Reported by GetHuman-halcar
Sep 22nd, 2018 - 3 mons ago
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GetHuman-halcar started working on this issue
Sep 22nd 11:34pm
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Sep 22nd 11:34pm