I cancelled the reservation **** at the Terrace Hotel in Lakeland Fl and i called the hotel and they said they see the reservation it was cancelled but they did not charged that amount. To give a called ti the app Agoda that are the one how take the charges On **** and taking out the amount of $***.** for my bank card that end the number **** I call the hotel and they see I did cancelled but your app Agoda are the one that charge it that the don't get paid directly. I made my cancellation on time I need my money back to my bank card that end on **** and if you can Call at ***-***-**** I need this to be resolve as soon as posible. Thank you !!!

GetHuman-lede's customer service issue with Agoda from September 2018

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I cancelled the reservation **** at the Terrace Hotel in Lakeland Fl and i called the hotel and they said they see the reservation it was cancelled but they did not charged that amount. To give a called ti the app Agoda that are the one how take the charges On **** and taking out the amount of $***.** for my bank card that end the number **** I call the hotel and they see I did cancelled but your app Agoda are the one that charge it that the don't get paid directly. I made my cancellation on time I need my money back to my bank card that end on **** and if you can Call at ***-***-**** I need this to be resolve as soon as posible. Thank you !!! ... I cancelled the reservation **** at the Terrace Hotel in Lakeland Fl and i called the hotel and they said they see the reservation it was cancelled but they did not charged that amount. To give a called ti the app Agoda that are the one how take the charges On **** and taking out the amount of $***.** for my bank card that end the number **** I call the hotel and they see I did cancelled but your app Agoda are the one that charge it that the don't get paid directly. I made my cancellation on time I need my money back to my bank card that end on **** and if you can Call at ***-***-**** I need this to be resolve as soon as posible. Thank you !!!
I cancelled the reservation **** at the Terrace Hotel in Lakeland Fl and i called the hotel and they said they see the reservation it was cancelled but they did not charged that amount. To give a called ti the app Agoda that are the one how take the charges On **** and taking out the amount of $***.** for my bank card that end the number **** I call the hotel and they see I did cancelled but your app Agoda are the one that charge it that the don't get paid directly. I made my cancellation on time I need my money back to my bank card that end on **** and if you can Call at ***-***-**** I need this to be resolve as soon as posible. Thank you !!!
I cancelled the reservation **** at the Terrace Hotel in Lakeland Fl and i called the hotel and they said they see the reservation it was cancelled but they did not charged that amount. To give a called ti the app Agoda that are the one how take the charges On **** and taking out the amount of $***.** for my bank card that end the number **** I call the hotel and they see I did cancelled but your app Agoda are the one that charge it that the don't get paid directly. I made my cancellation on time I need my money back to my bank card that end on **** and if you can Call at ***-***-**** I need this to be resolve as soon as posible. Thank you !!!
I cancelled the reservation **** at the Terrace Hotel in Lakeland Fl and i called the hotel and they said they see the reservation it was cancelled but they did not charged that amount. To give a called ti the app Agoda that are the one how take the charges On **** and taking out the amount of $***.** for my bank card that end the number **** I call the hotel and they see I did cancelled but your app Agoda are the one that charge it that the don't get paid directly. I made my cancellation on time I need my money back to my bank card that end on **** and if you can Call at ***-***-**** I need this to be resolve as soon as posible. Thank you !!!
I cancelled the reservation **** at the Terrace Hotel in Lakeland Fl and i called the hotel and they said they see the reservation it was cancelled but they did not charged that amount. To give a called ti the app Agoda that are the one how take the charges On **** and taking out the amount of $***.** for my bank card that end the number **** I call the hotel and they see I did cancelled but your app Agoda are the one that charge it that the don't get paid directly. I made my cancellation on time I need my money back to my bank card that end on **** and if you can Call at ***-***-**** I need this to be resolve as soon as posible. Thank you !!!
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I cancelled the reservation **** at the Terrace Hotel in Lakeland Fl and i called the hotel and they said they see the reservation it was cancelled but they did not charged that amount. To give a called ti the app Agoda that are the one how take the charges On **** and taking out the amount of $***.** for my bank card that end the number **** I call the hotel and they see I did cancelled but your app Agoda are the one that charge it that the don't get paid directly. I made my cancellation on time I need my money back to my bank card that end on **** and if you can Call at ***-***-**** I need this to be resolve as soon as posible. Thank you !!!
Customer service issue
Reported by GetHuman-lede
Sep 22nd, 2018 - 2 mons ago
I have an issue with Agoda too
Fixed
Seen by 3 customers so far
Similar issue to 7760 others
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Timeline
GetHuman-lede started working on this issue
Sep 22nd 4:39pm
GetHuman-lede shared this issue with others over email
Sep 22nd 4:41pm
GetHuman-lede indicated the issue is not fixed yet.
Sep 22nd 4:42pm