Hi, I am booking ** hotels in * different countries and have made one small mistake. I...

GetHuman-holibobs's customer service issue with Agoda from September 2018

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The issue in GetHuman-holibobs's own words
Hi, I am booking ** hotels in * different countries and have made one small mistake. I have booked a hotel in all of this with a tiny error in the dates, and also mistakenly selected a restricted cancellation policy. They are only one day out, **-** April **** instead of **April-**May ****. I do not wish to cancel, only amend. The problem I have is the system will not allow me to amend the date and there appears to be a substantial fee for doing so. Is it possible to move my booking one day back and without the penalty? *Also, I have two accounts with you and this booking was made under my older account and should have been selected as free cancellation. the remaining bookings, paid for, are under my newer account. If this can be rectified can this booking be moved to my new account?*Booking ID: **********Thanks for your attention and help*Regards

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Customer service issue
Reported by GetHuman-holibobs
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 7200 others
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GetHuman-holibobs started working on this issue
Sep 17th, 2018 7:57pm