Hi, I am booking ** hotels in * different countries and have made one small mistake. I...
GetHuman-holibobs's customer service issue with Agoda from September 2018
9 views | 7200 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-holibobs's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-holibobs's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-holibobs a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-holibobs may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-holibobs's own words
Hi, I am booking ** hotels in * different countries and have made one small mistake. I have booked a hotel in all of this with a tiny error in the dates, and also mistakenly selected a restricted cancellation policy. They are only one day out, **-** April **** instead of **April-**May ****. I do not wish to cancel, only amend. The problem I have is the system will not allow me to amend the date and there appears to be a substantial fee for doing so. Is it possible to move my booking one day back and without the penalty? *Also, I have two accounts with you and this booking was made under my older account and should have been selected as free cancellation. the remaining bookings, paid for, are under my newer account. If this can be rectified can this booking be moved to my new account?*Booking ID: **********Thanks for your attention and help*Regards
GetHuman-holibobs did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-holibobs fixed the problem
We are waiting for GetHuman-holibobs to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.