I spoke to one of your colleagues on the early hours of the **th September as I booked...
GetHuman1150832's customer service issue with Agoda from September 2018
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The issue in GetHuman1150832's own words
I spoke to one of your colleagues on the early hours of the **th September as I booked my room for Beaconsfield Hotel last minute around **:** for one night of the **th September.*The hotel is a pub which I believe it closes at **pm. When I got there, I tried to get into the hotel, but there was no way in. *I managed to contact the hotel and no one answered, even one of your colleagues tried to do the same and no response. There was no way for me to get into the hotel and if there was I did not know where the entrance was. I tried to ask residents around but it was late and there was hardly anyone around, even the person I ask did not know anything. *So, I did not check into this hotel because no one in the reception was answering, I would like a refund as soon as possible because I am appalled with the lack of professionalism of this hotel. It was late, I was standing in the cold with a friend waiting for any kind of respond, and nothing. **I will not recommend this Hotel to anyone, as they did not even bother to pick up their phone, and I can't believe they had the audacity to say we checked in when that is not true.
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