I spoke to one of your colleagues on the early hours of the **th September as I booked...

GetHuman1150832's customer service issue with Agoda from September 2018

8 views | 7080 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman1150832's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1150832's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1150832 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1150832 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1150832's own words
I spoke to one of your colleagues on the early hours of the **th September as I booked my room for Beaconsfield Hotel last minute around **:** for one night of the **th September.*The hotel is a pub which I believe it closes at **pm. When I got there, I tried to get into the hotel, but there was no way in. *I managed to contact the hotel and no one answered, even one of your colleagues tried to do the same and no response. There was no way for me to get into the hotel and if there was I did not know where the entrance was. I tried to ask residents around but it was late and there was hardly anyone around, even the person I ask did not know anything. *So, I did not check into this hotel because no one in the reception was answering, I would like a refund as soon as possible because I am appalled with the lack of professionalism of this hotel. It was late, I was standing in the cold with a friend waiting for any kind of respond, and nothing. **I will not recommend this Hotel to anyone, as they did not even bother to pick up their phone, and I can't believe they had the audacity to say we checked in when that is not true.

GetHuman1150832 did not yet indicate what Agoda should do to make this right.

How GetHuman1150832 fixed the problem

We are waiting for GetHuman1150832 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1150832 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1150832
Sep 16th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 7080 others
0 customers following this


GetHuman1150832 started working on this issue
Sep 16th, 2018 2:52pm