Dear Agoda,**I am writing to you about my booking in Ooty, India. Booking reference...

GetHuman-sarosit's customer service issue with Agoda from September 2018

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Dear Agoda,**I am writing to you about my booking in Ooty, India. Booking reference **********This booking was one of your Agoda homes. I did not know what to expect, I never stayed any Agoda homes before. And most likely I never will. **On my arrival I was informed by the management the ownership has changed, he never received my booking and if I want to stay there I have to pay double compare to my booking price. Since I can not afford that much I asked him if I can stay under his shelter to figure out what happened since it was raining. He said if I not stay I have to go. After a day on the bus nice welcome in an Agoda home.**I have been dropped to the bus station. It was after * pm. Got dark, heavy rain and my booking was to a place what just not exist.*I called your customer service. It took ** minutes waiting to your staff to come up with the amazing idea, to give my money back as Agoda voucher. **I mean, really!?**Keep the money within your business your main objective and you offer it like a solution!? Disgusting money grabbing behavior. Shameful.*And even for this solution your staff have to talk to a manager!?*On Agoda every other available accomodation was significantly more exprnsive.**After I informed your staff Agoda voucher is just can not be the solution she needed to consult with her manager again. Again, really!? Your customer care staff can not or not allowed to make a decision to give back someone's money since the service what you offer just not exist!? Needs a manager level decision to give back the money? **So very disappointed about the whole thing. I use your services on regular bases because until now I just made my booking, showed up and everything was sorted.**This was the first time I had to deal with your customer service. The customer care what's main objective to keep the customer's money within the company's posession, not to help out a customer who were dependent on your services and just let out in the rain and dark in a foreign country.**Please make sure you not offering non-existing hotels for sale since it can truly mess up someone's stay if he realises the place he going is just not there. Technically it is nowhere since just not exist.**And keep in mind it is not a solution for the customer' s problem in this case, to offer him a voucher within your business. Again just make sure one is not spending it anywhere else. This is your interest. Not the customers. The customer just has no place to stay. That is your problem.**You should call it Agoda care. Not customer care. Since it is seems you are the most important part of this not the one who pays for this services.**Your sincerely,**Tanas Sarosi

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Agoda

Customer service issue
Reported by GetHuman-sarosit
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 7064 others
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Last 4 digits of the payment card
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Booking ID

Timeline

GetHuman-sarosit started working on this issue
Sep 16th, 2018 9:34am
GetHuman-sarosit indicated the issue is not fixed yet.
Sep 17th, 2018 11:08am

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