I tried to book a room in phi phi banyan villa (as I’m standing in front of their recep...

GetHuman-adibog's customer service issue with Agoda from September 2018

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The issue in GetHuman-adibog's own words
I tried to book a room in phi phi banyan villa (as I’m standing in front of their reception) and after I finished filling in my credit and personal details the first time it said the session expired. Then I tried again and it wrote: “the offer is no longer available.*After I booked the room through a different website I saw a confirmation e-mail from you.*My boyfriend and I are traveling together and enjoy booking with your site but this mistake is on you and I demand a refund on this reservation. I was stressed to find * confirmations, but the fault is on your website and so I would to cancel this reservation and receive a full refund.
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Agoda

Customer service issue
Reported by GetHuman-adibog
Sep 15th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 6969 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-adibog started working on this issue
Sep 15th, 2018 5:46am
GetHuman-adibog indicated the issue is not fixed yet.
Sep 16th, 2018 9:23am
GetHuman-adibog indicated the issue is not fixed yet.
Sep 17th, 2018 7:25am