Agoda advice wrong location of the same hotel roadway inn, in a closer area to san clemente, driving dangerous from distance, waste of time, & most of all money

GetHuman-karenilo's customer service issue with Agoda from September 2018

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The issue in GetHuman-karenilo's own words
Go to a world longboard qualifying event for * of my kids ... Agoda gave me wrong location for riadway inn, i asked for tresles location, when they they gave me occeanside, san clemente roadway inn i found out after i made my reservation had opening, but finding out on september **, checked in september **, ended up going to san clemente roadway inn, where drive was close, safe, & nearer to my destination of trestles world longboard championship, for my * kids, my stay was booked til *********, in ocranside, and i want a refund for the days i did not stay, and you were able to rent to someone else, getting paid twice, refund please
I could not be near my family, where they were able to get same hotel, driving is a LOT faster & dangerous than hawaii freeways, being closer to my family i would have had a driver, i was not feeling well
My refund from when i left on september **th to september **st, over five hundred dollars
Expected an ACCURATE "closer location", to destination requested, in good faith they would accomodate
Calling is ridiculous, cause not matching ID numbers, was not given a chance to talk to a humane, so I COULD, veryify the ID, of my confirmation
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The nearest roadway inn to trestles
Customer service issue
Reported by GetHuman-karenilo
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 6934 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman-karenilo started working on this issue
Sep 14th, 2018 8:57pm
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Sep 14th, 2018 8:57pm