Hi*I made a booking at **:**am for check in just a few min later at the Cape Town Lodg...
GetHuman-talmarke's customer service issue with Agoda from September 2018
5 views | 6900 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-talmarke's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-talmarke's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-talmarke a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-talmarke's own words
Hi*I made a booking at **:**am for check in just a few min later at the Cape Town Lodge Hotel. Booking was complete and booking ID was *********. When i got the hotel i was told that there was no rooms available, i then asked them to cancel the booking and that nothing should be debited from my account, of which the at the reception confirmed twice. He referred me to another hotel, which my bank was debited again. *I have not used Cape Town Lodge Hotel and was not told that it would be for the hours later that day for check in. **I would like this money to be refunded to my account please as i have not used the room and was given garenteed that no money would be debited from my account, as knew i wouldn't need the room thereafter.**Your prompt response would be much appreciated.*I've used this service many times before and never had an issue, i would like my faith in this service to stay the same, but right now, i'm livid that, i've paid for * hotels and one will not be refunded due to a miscommunication at a hotel. **Ms Lottering
GetHuman-talmarke did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-talmarke fixed the problem
We are waiting for GetHuman-talmarke to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.