Hi*I made a booking at **:**am for check in just a few min later at the Cape Town Lodg...

Hi*I made a booking at **:**am for check in just a few min later at the Cape Town Lodge Hotel. Booking was complete and booking ID was *********. When i got the hotel i was told that there was no rooms available, i then asked them to cancel the booking and that nothing should be debited from my account, of which the at the reception confirmed twice. He referred me to another hotel, which my bank was debited again. *I have not used Cape Town Lodge Hotel and was not told that it would be for the hours later that day for check in. **I would like this money to be refunded to my account please as i have not used the room and was given garenteed that no money would be debited from my account, as knew i wouldn't need the room thereafter.**Your prompt response would be much appreciated.*I've used this service many times before and never had an issue, i would like my faith in this service to stay the same, but right now, i'm livid that, i've paid for * hotels and one will not be refunded due to a miscommunication at a hotel. **Ms Lottering