Upon my arrival, i only found out Agoda cancel my booking without my notice. Furthermore, i been charged for one night charge. However, i have show in hotel for another night.Please refund the one night been charged as ends up i have show and i dont have any knowledge that hotel cant charge my card * or * days prior arrival to secure my booking.

GetHuman1116282's customer service issue with Agoda from September 2018

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The issue in GetHuman1116282's own words
I was trying to ask for refund on which one night was charged to me, i didnt cancel the booking or no show at the property. ... Hi Agoda, *My booking no. ********* refers.*Upon my arrival at Golden Crown Grand Hotel around **pm on * Sept, i have been informed by the hotel staff that they are unable to charge the room using my credit card ends with ***-**** *-* days before my arrival. I was shocked as i have already received an email confirmation from Agoda on ** July **** that my booking is confirmed and the payment will collect by the property. *According to the hotel staff, they had emailed and called Agoda on this matter but there's no respond from Agoda. The hotel cancelled my booking thereafter without my knowledge until i arrived at the hotel. We requested the hotel to check is there any other available room but was informed all room were fully booked. Luckily, the hotel staff helped us to find other available room at another hotel to stay on * Sept which is at Hansa JB Hotel , but i forced to bear higher cost for this night.*I feel very frustated and now Agoda charge * night for cancellation or no show policy. I totally no idea my credit card cannot be charged until the hotel staff told me yesterday. *I have inform and put in remark which i will check in late night on * Sept, because long weekend and holiday. I have been stuck in custom and road for ** hours. *I didnt received any calls or emails before Agoda or hotel cancel my booking which i feel unfair for me. I have show in hotel at * Sep and now i m staying here for * night, * Sep. You may check with hotel about this incident. *Based on my past experience with your service, there is no further confirmation from me to reconfirm my booking again. As such, please investigate and refund the one night room was charged at Rm***. ** to me on * Sep, thank you. *Catherine Teo Kai Lin
Cannot be cancel my booking without my knowledge.
Please investigate this with hotel and i m pleased to ask for refund for the one night been charged.
More than ** years i been with Agoda. I always place booking for Agoda during my holiday planning. I dont encounter such issue that required my further booking after my booking is confirmed.
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Agoda

Refund
Customer service issue
Reported by GetHuman1116282
Sep 9th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 6355 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman1116282 started working on this issue
Sep 9th, 2018 11:52pm
GetHuman1116282 indicated the issue is not fixed yet.
Sep 9th, 2018 11:52pm
GetHuman1116282 indicated the issue is not fixed yet.
Sep 10th, 2018 12:00am

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