By using my agoda rewards, someone in China booked hotel stay and conveniently checked...
GetHuman1101368's customer service issue with Agoda from September 2018
Help with my Agoda issue
First: share to improve GetHuman1101368's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1101368's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1101368 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1101368 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1101368's own words
By using my agoda rewards, someone in China booked hotel stay and conveniently checked out. This is cyber fraud, which please investigate and reverse rewards used for below detailed booking:*Booking ID: **********Check-in : August **, *****Check-out : August **, *****Guest name : shuangjian chen*Rooms booked*Intercontinental Superior Room (x *)*Booked capacity** adults**---------*Om Bajpai
GetHuman1101368 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1101368 fixed the problem
We are waiting for GetHuman1101368 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.