Problems with

GetHuman-bbnbb's customer service issue with Agoda from August 2018

18 views | 5230 similar | 0 following
Help with my Agoda issue
GetHuman-bbnbb's next move: talk to Agoda again when they open.
Agoda's call center is closed now. We will send GetHuman-bbnbb a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-bbnbb's own words
Refund money to my account ... Early morning today **th august at **.** AM, I was booked flight to Agoda to search flight Phnom penh to Ho chi minh city dated ** sept **** then appeared and provided by transaction by my Visa debit was succeed. A few minutes later at **.** AM send me cancellation notice for flight ticket. considering their security so as they rejecting my booking flight. However my fund was deducted at same time. I checked my bank account has deducted amount *,***,*** IDR but in their first email that sent to me has deducted *,***,*** IDR. So have discrepancy ***,*** IDR. Then my problem still continue. At **.** AM I asked for how long refund process to my bank account. Their response very slow. Tonight at **.** PM just answered by them. Their answered also very impolite you can read as follows:**Quote*"We would like to inform you that your reservation was canceled for security reasons, as our bank characterized the relevant transaction as a high risk one.*Please bear in mind that our agency examines thoroughly all tickets issued through our online system, as all our actions aim to the maximum safety of as many transactions as possible. In order to provide a safe online environment for our users we may cancel a ticket due to various conflictive elements according to parameters indicated by our cooperating bank. Unfortunately, we cannot disclose such info and according to our bank we can't proceed with any further reservation.*The cancellation of your ticket took place simultaneously with the cancellation of the transaction so that the credit card used during the booking process is instantly fully refunded."**Unquote**"Transaction as a high risk one" I don't get it. Why said like that?I did plenty booked flight by online and this is my first time treated like this. I felt accused as scammer and this is big humiliation for me.*"Can't disclosed refund process info" ** minutes ago, I called my bank and they said shall gave info regarding refund procees because its their mandatory to give info cancellation transaction due to my fund has deducted completely.*Agoda I hope you can solving my problem. I already complain to but ignoring by them. My deducted fund was *,***,*** IDR. Thank you very much for attention and emailed me to *****@***.com and phone number ************ if necessary.**Regards**Benny mustafa don't know how to service customer and don't know their product completely such as refund process, how to detect scammer they completely don't know, don't care for customer due to very low response to answer question.
Just refund my money
* years but often made transaction for hotel and booking flight.
Try to call Agoda customer service
How GetHuman-bbnbb fixed the problem

We are waiting for GetHuman-bbnbb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bbnbb fixes it.
This email address isn't valid


Booking flight
Customer service issue
Reported by GetHuman-bbnbb
Aug 28th, 2018 - 4 years ago
Seen by 18 customers so far
Similar issue to 5230 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman-bbnbb started working on this issue
Aug 28th, 2018 4:49pm
GetHuman-bbnbb shared this issue with friends on Facebook
Aug 28th, 2018 5:24pm
GetHuman-bbnbb indicated the issue is not fixed yet.
Aug 28th, 2018 8:52pm
GetHuman-bbnbb indicated the issue is not fixed yet.
Aug 29th, 2018 6:45am
GetHuman-bbnbb indicated the issue is not fixed yet.
Aug 29th, 2018 6:47am
GetHuman-bbnbb confirmed the issue is fixed. Hooray!
Aug 30th, 2018 3:13am
GetHuman-bbnbb indicated the issue is not fixed yet.
Aug 30th, 2018 3:15am

Setup Your New Home Easily

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies