Good evening, the structure related to the reservation nr.********* wants to charge for...

GetHuman-giuliaqu's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-giuliaqu's own words
Good evening, the structure related to the reservation nr.********* wants to charge for the additional costs to my reservation because the sheets have been stained. Apart from the fact that the amount requested is disproportionate and then I have not read any regulation provided by the structure in which it provided for this. How should I behave in this case? They have my credit card and I would like to block it so that they do not take additional costs if I do not authorize them. I look forward cordial greetings
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Agoda

Customer service issue
Reported by GetHuman-giuliaqu
Aug 27th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 5095 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-giuliaqu started working on this issue
Aug 27th 2:04pm
GetHuman-giuliaqu indicated the issue is not fixed yet.
Aug 27th 3:59pm
GetHuman-giuliaqu indicated the issue is not fixed yet.
Aug 29th 12:55am