Hi there,**Really disappointed with agoda customer service, i booked the hotel **th n w...

GetHuman-calfernh's customer service issue with Agoda from August 2018

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The issue in GetHuman-calfernh's own words
Hi there,**Really disappointed with agoda customer service, i booked the hotel **th n when i reached the hotel, the receptionist told me i cant check in due to agoda system not yet sent in my booking information then i wait n wait for ** minutes their system still havent recieved yet , then i called agoda customer service till *-* minutes also nobody answer my call, i wanna canceled my booking due to the slow system n the worst part is i cant even cancel it due to agoda customer service nobody answer my phone call. i called twice n even early in the morning call again still the same things. End up i go to other hotel to check in n pay cash due to yr system issue. i would like to refund my money due to yr poor system & no answering call from customer booking that make me cant canceled my booking.**My booking id is : **********My credit card ending with last * digits ......*****My email : *****@***.com*My phone number **** **** *****Hung
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Agoda

Customer service issue
Reported by GetHuman-calfernh
Aug 27th, 2018 - 4 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
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GetHuman-calfernh started working on this issue
Aug 27th 4:55am