Hi there, this is Md Faisal Kabir from Bangladesh (member ID: ********). **I had booked...

GetHuman1037869's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman1037869's own words
Hi there, this is Md Faisal Kabir from Bangladesh (member ID: ********). **I had booked two rooms at "Kibata Boutique Hotel Lembongan" in Indonesia through AGODA on **th June, ****. My arrival date was supposed to be **th August and departure date should've been **th August, ****. My booking id is *********. I was informed by AGODA that USD equivalent to IDR.**,**,*** will be deducted from my credit card on **th August, ****. On **th August, ****, my bank informed me through sms that $***.** have been deducted from my credit card for my purchase at agoda. **But upon arrival on **th August at around **:**PM, i was informed by the kibata boutique hotel authorities that they haven't received any information about my booking from AGODA authorities and they are totally booked at this moment.**I tried to call agoda authorities on their customer support number (i.e. *** ** **** ****) several times but i failed to reach anyone. So finally I leave the hotel and book two rooms in another hotel for the night. **Considering the scenario, I am requesting a full refund amounting $***.** from AGODA authorities. This amount may be reimbursed favoring my credit card.
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Agoda

Customer service issue
Reported by GetHuman1037869
Aug 26th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 4996 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1037869 started working on this issue
Aug 26th 10:38am
GetHuman1037869 indicated the issue is not fixed yet.
Aug 26th 11:40am
GetHuman1037869 indicated the issue is not fixed yet.
Aug 27th 12:16pm
GetHuman1037869 indicated the issue is not fixed yet.
Aug 29th 12:44pm
GetHuman1037869 indicated the issue is not fixed yet.
Aug 29th 12:45pm