Hi there, this is Md Faisal Kabir from Bangladesh (member ID: ********). **I had booked...

GetHuman1037869's customer service issue with Agoda from August 2018

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The issue in GetHuman1037869's own words
Hi there, this is Md Faisal Kabir from Bangladesh (member ID: ********). **I had booked two rooms at "Kibata Boutique Hotel Lembongan" in Indonesia through AGODA on **th June, ****. My arrival date was supposed to be **th August and departure date should've been **th August, ****. My booking id is *********. I was informed by AGODA that USD equivalent to IDR.**,**,*** will be deducted from my credit card on **th August, ****. On **th August, ****, my bank informed me through sms that $***.** have been deducted from my credit card for my purchase at agoda. **But upon arrival on **th August at around **:**PM, i was informed by the kibata boutique hotel authorities that they haven't received any information about my booking from AGODA authorities and they are totally booked at this moment.**I tried to call agoda authorities on their customer support number (i.e. *** ** **** ****) several times but i failed to reach anyone. So finally I leave the hotel and book two rooms in another hotel for the night. **Considering the scenario, I am requesting a full refund amounting $***.** from AGODA authorities. This amount may be reimbursed favoring my credit card.

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Agoda

Customer service issue
Reported by GetHuman1037869
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 4996 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman1037869 started working on this issue
Aug 26th, 2018 10:38am
GetHuman1037869 indicated the issue is not fixed yet.
Aug 26th, 2018 11:40am
GetHuman1037869 indicated the issue is not fixed yet.
Aug 27th, 2018 12:16pm
GetHuman1037869 indicated the issue is not fixed yet.
Aug 29th, 2018 12:44pm
GetHuman1037869 indicated the issue is not fixed yet.
Aug 29th, 2018 12:45pm

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