Hi,**This is Darryl. I just booked on the app for my stay in Sleepbox on Sept *. This b...

GetHuman-darylse's customer service issue with Agoda from August 2018

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The issue in GetHuman-darylse's own words
Hi,**This is Darryl. I just booked on the app for my stay in Sleepbox on Sept *. This booking is non refundable. Prior to booking this, I already booked the same hotel, room and date but decided to cancel it as I am already certain that I will not be cancelling anymore. By booking on the one with non refundable, the total charge will be few dollars less. **Before cancelling the first booking, I got a confirmation that the full amount of my first payment will be refunded directly to my card. Only to find out that only portion, almost *% was refunded to my card and the rest was sent back to my accouny for gift card. **When I booked this one with non refundable amount, there was no option for me to use my gift card credit. *The credit will expire on Sept * and I do not want for it to go to waste. **Please contact me at(******) *** ****

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Agoda

Customer service issue
Reported by GetHuman-darylse
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 4791 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-darylse started working on this issue
Aug 24th, 2018 1:08pm
GetHuman-darylse indicated the issue is not fixed yet.
Aug 24th, 2018 3:02pm
GetHuman-darylse indicated the issue is not fixed yet.
Aug 26th, 2018 6:06am

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