Hello –**I booked a room through you (ID: *********) which was a pay at property room q...

GetHuman-calumhop's customer service issue with Agoda from August 2018

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The issue in GetHuman-calumhop's own words
Hello –**I booked a room through you (ID: *********) which was a pay at property room quoted (including taxes and fees) as ****RMB. However the hotel has charged ****.**RMB onto my credit card. I did not agree to this price and it is not legal to take amounts from the credit card that has not been agreed. **I'm incredibly unhappy with this and not sure what to do. I have contacted the hotel and they have informed me that they have charged a further **% * *% in charges, but this should not have been the case. **Thanks,*Calum
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Agoda

Customer service issue
Reported by GetHuman-calumhop
Aug 24th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 5 customers so far
Similar issue to 4775 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-calumhop started working on this issue
Aug 24th 8:38am
GetHuman-calumhop indicated the issue is not fixed yet.
Aug 24th 10:36am
GetHuman-calumhop indicated the issue is not fixed yet.
Aug 24th 10:37am