Hi’ my booking confirmation is *********. Upon receiving the email confirmation, I noti...
GetHuman1007430's customer service issue with Agoda from August 2018
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The issue in GetHuman1007430's own words
Hi’ my booking confirmation is *********. Upon receiving the email confirmation, I noticed that there is a resort fee of ***.** per night for my * nights stay which makes it even more expensive then the room rate. This was not reflected in the original price when I was booking. Can I understand what is this resort fee about? I find it ridiculous that I am only informed of this during the email confirmation. **This is what was written in the email ‘Not included in price (collected by the property): City tax $ **.**, VAT $ ***.**, Resort Fee Per Night $ ***.** * You'll pay Cassa Hotel Times Square in the property's local currency (USD).’**I can understand the taxes but resort fee is a big amount and is more than per night stay. Please explain thanks. **Can I also know if I were to cancel this booking, will I be refunded the full amount? Thank you
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