Hi’ my booking confirmation is *********. Upon receiving the email confirmation, I noti...

GetHuman1007430's customer service issue with Agoda from August 2018

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Hi’ my booking confirmation is *********. Upon receiving the email confirmation, I noticed that there is a resort fee of ***.** per night for my * nights stay which makes it even more expensive then the room rate. This was not reflected in the original price when I was booking. Can I understand what is this resort fee about? I find it ridiculous that I am only informed of this during the email confirmation. **This is what was written in the email ‘Not included in price (collected by the property): City tax $ **.**, VAT $ ***.**, Resort Fee Per Night $ ***.** * You'll pay Cassa Hotel Times Square in the property's local currency (USD).’**I can understand the taxes but resort fee is a big amount and is more than per night stay. Please explain thanks. **Can I also know if I were to cancel this booking, will I be refunded the full amount? Thank you
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Customer service issue
Reported by GetHuman1007430
Aug 18th, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 5 customers so far
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GetHuman1007430 started working on this issue
Aug 18th, 2018 10:33am