Hi Team,*I had made a booking via Agoda at 'The World Backwaters' in Kerala. I would li...
GetHuman-harryvij's customer service issue with Agoda from August 2018
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The issue in GetHuman-harryvij's own words
Hi Team,*I had made a booking via Agoda at 'The World Backwaters' in Kerala. I would like to cancel the booking and request the refund of the amount as the weather conditions there is really bad.There is heavy rainfall and floods due to which all modes of transportation have been stopped. The roads also have been blocked.I have been trying to reach you guys on the customer care number for * days now and I dont see it as a possibility that I will be able to get through. Even today I was on call for more than ** minutes and was kept waiting even without reaching the customer executive.This process is very tiresome and in vain as I dont see any possible outcome of waiting in line for hours together without being connected to a person who I can explain my concerns to.This sort of service is not at all acceptable and I do not see this as a positive point for the branding of Agoda.I request you to cancel my booking at the property and initiate booking ASAP.*I have already spoken to the property owner and he says he needs a mail from the Agoda team to initiate the refund process. Kindly do the needful.**Thanks & Regards,*Vijay
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