I make a booking via agoda for Jinhold hotel. Booking ID *********.*The stay was horrib...

GetHuman-kwhweih's customer service issue with Agoda from August 2018

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The issue in GetHuman-kwhweih's own words
I make a booking via agoda for Jinhold hotel. Booking ID *********.*The stay was horrible. On ** Aug, when i was half way showering, the hotel shut down the water supply without informing guest at all, and when I call and asked only they said you can go to another room to shower, not changing my room, but ask me to take my toiletries to another room to shower!!!! They said the water supply will only be back on the evening!!! Do i paid for a share bathroom??????*The room are filled with smoke odor, which i seriously doubt they clean the room. *i demand a one day refund for such awful service and please delist this hotel.*Please assist on this matter, the way they handle guest are too awful.
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Agoda

Customer service issue
Reported by GetHuman-kwhweih
Aug 12th, 2018 - 7 mons ago
I have an issue with Agoda too
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Seen by 7 customers so far
Similar issue to 3662 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-kwhweih started working on this issue
Aug 12th, 2018 4:40am
GetHuman-kwhweih indicated the issue is not fixed yet.
Aug 14th, 2018 3:11am
GetHuman-kwhweih indicated the issue is not fixed yet.
Aug 14th, 2018 3:13am