I had a reservation (**********) in Tokyo that was originally for *-nights. I contacte...

GetHuman-mcnair_'s customer service issue with Agoda from July 2018

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The issue in GetHuman-mcnair_'s own words
I had a reservation (**********) in Tokyo that was originally for *-nights. I contacted Agoda on June **th and shortened the stay to *-night. Agoda checked with the hotel and assured me that there was no problem. Agoda sent me an email on June **th with the receipt for payment for the *-night stay ($***.**) that was charged to my credit card. *-weeks following my stay Agoda charged my credit card for $***.**. This is an erroneus charge as the reservation was changed, confirmed and paid for on June **th.
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Customer service issue
Reported by GetHuman-mcnair_
Jul 31st, 2018 - 9 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-mcnair_ started working on this issue
Jul 31st, 2018 9:48pm