To whom it may concern,**I am emailing because i have booked a hotel for the dates July...

GetHuman-yanimark's customer service issue with Agoda from June 2018

Help with my Agoda issue
The issue in GetHuman-yanimark's own words
To whom it may concern,**I am emailing because i have booked a hotel for the dates July *- July the **th unfortunately i won’t be able to stay longer do to a family emergency my grandmother had a heart surgery a few months and something went wrong. I tried to do a cancellation online but it won’t let me and my phone does not work for calls in Thailand. I was wondering if i could possibly cancel Or get credit for that reservation.***Thank you in advance,**Sincerely, **Yani Marks*Reservation *********
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Agoda

Customer service issue
Reported by GetHuman-yanimark
Jun 29th, 2018 - 10 mons ago
I have an issue with Agoda too
Fixed
Seen by 7 customers so far
Similar issue to 2236 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-yanimark started working on this issue
Jun 29th, 2018 4:52am
GetHuman-yanimark indicated the issue is not fixed yet.
Jun 30th, 2018 6:05am
GetHuman-yanimark indicated the issue is not fixed yet.
Jun 30th, 2018 3:51pm
GetHuman-yanimark indicated the issue is not fixed yet.
Jul 1st, 2018 10:57am
GetHuman-yanimark indicated the issue is not fixed yet.
Jul 3rd, 2018 12:21pm