Booking ID: **********I am pasting the following message sent by ZEN ROOMS to me in whi...

GetHuman-ajaiksri's customer service issue with Agoda from June 2018

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
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The issue and preferred resolution, in GetHuman-ajaiksri's own words:
Booking ID: **********I am pasting the following message sent by ZEN ROOMS to me in which they are informing that I have booked room without Breakfast (see the message pasted here). However in your booking information you have mentioned that Breakfast is included (see the attached Hotel Booking Certificate). I have booked NONREFUNDABLE room and so now it is not possible for me to cancel it.**Please see how ZEN ROOMS are confused --I have checked again on the Hotel website and the same room costing Rs. ***** per night and then calculated the price for two rooms for three nights --it comes Rs. *****.** which also show FREE BREAKFAST.**Please do the needful and inform me immediately. I am really feeling sorry that I have booked my room with such
I trust that Agoda will make this right and come up with a resolution that is fair.
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Agoda

Customer service issue
Reported by GetHuman-ajaiksri
Jun 24th, 2018 - 2 mons ago
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GetHuman-ajaiksri started working on this issue
Jun 24th 10:19am