I booked with Agoda but made a mistake in the place booked and then through live chat r...

GetHuman786917's customer service issue with Agoda from June 2018

Help with my Agoda issue
The issue in GetHuman786917's own words
I booked with Agoda but made a mistake in the place booked and then through live chat requested whether it was possible to have a refund. The Agoda staff member said she would contact the property owner and find out and let me know within * days. I did not get contacted. I checked my agoda log in which said that the money was refunded and the booking cancelled, but I have not had a refund through Paypal or the credit card used under paypal. I would like to find out, if the refund was paid, where it was paid to. If not paid, I wonder if it can be paid back or the original paypal payment rejected somehow or cancelled. If the booking cannot be cancelled with refund, I need to be informed so I can know whether or not I need to book somewhere else. Please let me know as soon as possible
GetHuman786917 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman786917 fixed the problem
I had tried email previously, but now tried phone. It went well. They organised for an Agoda gift card for the full amount which was fine for me as I needed to rebook acommondation for that time anyway.
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Agoda

Customer service issue
Reported by GetHuman786917
Jun 15th, 2018 - 9 mons ago
I have an issue with Agoda too
Fixed
GetHuman786917 shared how to fix
Seen by 6 customers so far
Similar issue to 1743 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman786917 started working on this issue
Jun 15th, 2018 12:16pm
GetHuman786917 indicated the issue is not fixed yet.
Jun 16th, 2018 9:55am
GetHuman786917 indicated the issue is not fixed yet.
Jun 16th, 2018 10:08am
GetHuman786917 confirmed the issue is fixed. Hooray!
Jun 16th, 2018 10:32am