Hotel staff said they needed to do an inspection of the room, searched the room and saw...

GetHuman-hopefulo's customer service issue with Agoda from June 2018

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The issue in GetHuman-hopefulo's own words
Hotel staff said they needed to do an inspection of the room, searched the room and saw it was clean, then the staff said the hallway smelled like weed and kicked everyone out after demanding an extra $*** even though the reservation was paid in full and the reservation ended early, without any evidence to support their claim and without addressing the fact that the hallway is a shared space and the room did not smell like smoke or weed
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Agoda

Customer service issue
Reported by GetHuman-hopefulo
Jun 9th, 2018 - a yr ago
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Seen by 3 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-hopefulo started working on this issue
Jun 9th, 2018 1:24am
GetHuman-hopefulo indicated the issue is not fixed yet.
Jun 9th, 2018 1:24am