Hi,*I have done a wrong booking by mistake. I was supposed to book a stay at Heritance...

GetHuman762886's customer service issue with Agoda from June 2018

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The issue in GetHuman762886's own words
Hi,*I have done a wrong booking by mistake. I was supposed to book a stay at Heritance Khandalama, Sri Lanka for July **-**. I booked June **-** BY MISTAKE. Now I have been tossed around between you guys and the hotel. The hotel asks me to contact Agoda and you guys tell me to contact the hotel.**I have paid a complete amount of *** Euros. The worst part is Agoda has stopped answering our calls. We are very busy with other things too and cannot SIT AND WAIT FOR YOU TO PICK CALL FOR MORE THAN ** MINS EVERY SINGLE DAY.**Can someone contact me at the earliest?
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Customer service issue
Reported by GetHuman762886
Jun 8th, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 7 customers so far
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GetHuman762886 started working on this issue
Jun 8th, 2018 1:13pm