Good Evening customer support.*My name is Ingrid Pinet*Dadang Sutarman dari Sadati Home...

GetHuman-batukara's customer service issue with Agoda from June 2018

Help with my Agoda issue
The issue in GetHuman-batukara's own words
Good Evening customer support.*My name is Ingrid Pinet*Dadang Sutarman dari Sadati Home Stay, Batukaras, Pangandaran.*We have received a booking through Agoda.*Gatot Pramusetyobudi has made a booking **-** June **** (booking no. ********** booking.com) and we have not received any phone no. to contack the guest (Mr. Gatot)He does not respond to email)*Can you please help us with a phone no. To Mr. Gatot so that we can contact him and ask for DP. Because today was the last day for payment of DP so we need to know if Mr. Gatot will make a DP or cancel the booking.*Can you please give us Mr. Gatots phone no.?*If not, please ask Mr. Gatot if he wants to pay DP or cancel his booking?*Thanks for your help!*Best regards*Ingrid Pinet*Sadati Home Stay
GetHuman-batukara did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-batukara fixed the problem
I didn't want to spend any extra money on calling to Agodas customer support (they didn't answer my mail) so I logged in to our booking.com account and pressed the button for cancel the booking because of "not received DP*payment yet". After * hour I received cancellation of the booking from booking.com.
Please help with my Agoda issue
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Agoda

Customer service issue
Reported by GetHuman-batukara
Jun 7th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
GetHuman-batukara shared how to fix
Seen by 9 customers so far
Similar issue to 124 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-batukara started working on this issue
Jun 7th, 2018 3:11pm
GetHuman-batukara indicated the issue is not fixed yet.
Jun 7th, 2018 5:47pm
GetHuman-batukara indicated the issue is not fixed yet.
Jun 7th, 2018 5:51pm
GetHuman-batukara indicated the issue is not fixed yet.
Jun 7th, 2018 6:07pm
GetHuman-batukara indicated the issue is not fixed yet.
Jun 7th, 2018 6:08pm
GetHuman-batukara confirmed the issue is fixed. Hooray!
Jun 10th, 2018 4:22pm