Good Evening customer support.*My name is Ingrid Pinet*Dadang Sutarman dari Sadati Home...
GetHuman-batukara's customer service issue with Agoda from June 2018
Help with my Agoda issue
The issue in GetHuman-batukara's own words
Good Evening customer support.*My name is Ingrid Pinet*Dadang Sutarman dari Sadati Home Stay, Batukaras, Pangandaran.*We have received a booking through Agoda.*Gatot Pramusetyobudi has made a booking **-** June **** (booking no. ********** booking.com) and we have not received any phone no. to contack the guest (Mr. Gatot)He does not respond to email)*Can you please help us with a phone no. To Mr. Gatot so that we can contact him and ask for DP. Because today was the last day for payment of DP so we need to know if Mr. Gatot will make a DP or cancel the booking.*Can you please give us Mr. Gatots phone no.?*If not, please ask Mr. Gatot if he wants to pay DP or cancel his booking?*Thanks for your help!*Best regards*Ingrid Pinet*Sadati Home Stay
GetHuman-batukara did not yet indicate what Agoda should do to make this right.
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How GetHuman-batukara fixed the problem
I didn't want to spend any extra money on calling to Agodas customer support (they didn't answer my mail) so I logged in to our booking.com account and pressed the button for cancel the booking because of "not received DP*payment yet". After * hour I received cancellation of the booking from booking.com.
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