I booked a hotel for * nights in Bangkok, it took * hours to get my co formation number...

GetHuman-seantmcn's customer service issue with Agoda from June 2018

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The issue and preferred resolution, in GetHuman-seantmcn's own words:
I booked a hotel for * nights in Bangkok, it took * hours to get my co formation number , so the hotel cancelled my Agoda booking , and I paid the hotel directly insted. Agoda still charged me full price for my booking. I would like my money back.
I trust that Agoda will make this right and come up with a resolution that is fair.
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Agoda

Customer service issue
Reported by GetHuman-seantmcn
Jun 4th, 2018 - 2 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-seantmcn started working on this issue
Jun 4th 4:57pm