********************Both these bookings had * children (age *year and *years) up to the...

GetHuman741698's customer service issue with Agoda from June 2018

Help with my Agoda issue
********************Both these bookings had * children (age *year and *years) up to the point of final confirmation. However when the confirmation was generated it did not show the children. All room options for the hotel include * allow children. A similar issue happened last year with the booking for the same hotel. I need the bookings to reflect the * children.
I trust that Agoda will make this right and come up with a resolution that is fair.
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Agoda

Customer service issue
Reported by GetHuman741698
Jun 2nd, 2018 - 16d ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 280 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman741698 started working on this issue
Jun 2nd 7:51am
GetHuman741698 indicated the issue is not fixed yet.
Jun 3rd 10:07am