Good day. I checked with my bank again and they informed me that I should clarify with...

GetHuman-reimannc's customer service issue with Agoda from May 2018

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The issue in GetHuman-reimannc's own words
Good day. I checked with my bank again and they informed me that I should clarify with you if the funds were credited from the source account. Also, I was recommended to give my account number to you so that the funds will be directly transferred to my account. Upon the booking and refund, only my card number was requested from me. Also, my account is not a credit card account. It is a debit savings account. Therefore, any fund transfer given just the card number may not be valid.**Could I just give you my account number and transfer the refund directly to that account? It's been ** business days already and I haven't received anything yet. **I would appreciate your immediate response. Thank you.
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Agoda

Customer service issue
Reported by GetHuman-reimannc
May 31st, 2018 - 2y ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-reimannc started working on this issue
May 31st, 2018 2:03am
GetHuman-reimannc indicated the issue is not fixed yet.
May 31st, 2018 3:04am