Hello,**I have made a booking thru agoda yesterday for hotel at Langkawi.**Unfortunatel...

GetHuman-ismailb's customer service issue with Agoda from May 2018

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The issue in GetHuman-ismailb's own words
Hello,**I have made a booking thru agoda yesterday for hotel at Langkawi.**Unfortunately, I decided to change the hotel within your system and could not find the best way to do it but only to go thru cancellation option which offers to select to cancel and change a hotel thru agoda system.**After making the cancellation it did not prompted me to make another selection to change the hotel but instead sending me the notification of amount of cancellation fee is the amount I paid.**Can you help me to make the change instead of the total cancellation?
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Agoda

Customer service issue
Reported by GetHuman-ismailb
May 26th, 2018 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 5 customers so far
Similar issue to 475 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ismailb started working on this issue
May 26th 5:47am
GetHuman-ismailb indicated the issue is not fixed yet.
May 26th 7:29am
GetHuman-ismailb indicated the issue is not fixed yet.
May 26th 7:32am