Dear Agoda Team, i was already texting you via the message folder of my booking (nr...

GetHuman718301's customer service issue with Agoda from May 2018

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The issue in GetHuman718301's own words
Dear Agoda Team, i was already texting you via the message folder of my booking (nr: *********) and i got an answer, so i thought it worked.*I did a wrong booking and the hotel itself (hakamanu lodge in tikehau) told me that they refund my money and transferd me to an other hotel. But i see on my creditcard that you charged me the stay. So i kindly ask you to cancel this booking and refund the money back on the card i used for the payment. *Thank you and kind regards,*Laura Fraticelli
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Agoda

Customer service issue
Reported by GetHuman718301
May 25th, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 12 customers so far
Similar issue to 81 others
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Timeline
GetHuman718301 started working on this issue
May 25th 5:16pm