Dear Sirs,*I've been trying to call for the last several days now and wishing to cancel...

GetHuman-chile's customer service issue with Agoda from May 2018

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The issue in GetHuman-chile's own words
Dear Sirs,*I've been trying to call for the last several days now and wishing to cancel my reservation and absolutely have had no success in reaching someone at your company or getting proper instructions through website. I even called the hotel directly and asked for manager to help. They advised me to go through Agoda only but I am unable to reach anyone at your company. Even tried calling your sister company Priceline. No success. Please call me at ***-***-**** or ***-***-**** so I can speak to a live person. I need to cancel and get full refund for Booking ID ********* at Muong Thanh Saigon Centre Hotel. We have tried to follow policy. Do I need to contact my credit card in order to get reversal of charge. Please reach us as soon as possible . Thank you in regards to this matter. *Edward McCarthy.
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Agoda

Customer service issue
Reported by GetHuman-chile
May 21st, 2018 - 6 mons ago
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GetHuman-chile started working on this issue
May 21st 9:17pm