I have tried many times in the last few days to reach Agoda. Unable to explain my situ...

GetHuman-ejandr's customer service issue with Agoda from May 2018

Help with my Agoda issue
The issue in GetHuman-ejandr's own words
I have tried many times in the last few days to reach Agoda. Unable to explain my situation, I am asking that some form of relief be given for my problem with not being able to keep my three day booking in Berlin. My mother passed away and at these dates, I am unable to keep my planned trip to Berlin. Could you please address my issue. I have paid for the booking, and am informing you as early as I was able. Please tell me what my options are: *********. I have successfully booked with you previously. Thank you. Jennifer Buehler
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Agoda

Customer service issue
Reported by GetHuman-ejandr
May 20th, 2018 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 15 customers so far
Similar issue to 223 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ejandr started working on this issue
May 20th 12:43pm
GetHuman-ejandr indicated the issue is not fixed yet.
May 23rd 5:37pm
GetHuman-ejandr indicated the issue is not fixed yet.
May 23rd 5:40pm