I use "Debit Card" to book the hotel named Grand Alpine Hotel at Bangkok. My reference...

GetHuman-karenong's customer service issue with Agoda from May 2018

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I use "Debit Card" to book the hotel named Grand Alpine Hotel at Bangkok. My reference number is *********. Just want to confirm that my hotel has been booked or not ? Because what i received in email is a PDF file titled "Booking Confirmation" not "Hotel Voucher " ??? May i know because we used debit card so we only received Booking Confirmation? then we should pay cash in thb directly to the counter at hotel and show them the Booking Confirmation.?
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Agoda

Customer service issue
Reported by GetHuman-karenong
May 20th, 2018 - 6 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-karenong started working on this issue
May 20th 9:56am
GetHuman-karenong confirmed the issue is fixed. Hooray!
May 21st 12:38am
GetHuman-karenong confirmed the issue is fixed. Hooray!
May 21st 1:06am