Why don’t give me the answer for the refund ? **** I book at bali anumana hotel . My bo...

GetHuman-stng's customer service issue with Agoda from May 2018

Help with my Agoda issue
The issue in GetHuman-stng's own words
Why don’t give me the answer for the refund ? **** I book at bali anumana hotel . My booking ID: ********* .i book the connect room but over there not a connect room n I need to paid extra money N not give the connect room to us! i call your service centre said ask me send the resit to you , your company will refund to me but I can’t receive your any feedback. Hope can get your reply as soon as possible.
GetHuman-stng did not yet indicate what Agoda should do to make this right.
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How GetHuman-stng fixed the problem
Because not my fault so when I call the centre the guy also tell me don’t worry we will refund the money to you but I came back until now no any feedback from agoda when I saw my email.can I give you the resit ?or my bank account or try to call me settle this can?************ madam ng
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Agoda

Customer service issue
Reported by GetHuman-stng
May 18th, 2018 - 10 mons ago
I have an issue with Agoda too
Fixed
GetHuman-stng shared how to fix
Seen by 5 customers so far
Similar issue to 49 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-stng started working on this issue
May 18th, 2018 6:17am
GetHuman-stng confirmed the issue is fixed. Hooray!
May 22nd, 2018 9:22am
GetHuman-stng indicated the issue is not fixed yet.
May 28th, 2018 1:14pm