I am sending this inquiry email in order to ask if I could still change the room that I...

GetHuman-pbongult's customer service issue with Agoda from May 2018

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The issue in GetHuman-pbongult's own words
I am sending this inquiry email in order to ask if I could still change the room that I booked for Taal Vista Hotel, Tagaytay. I have made a mistake in choosing the room that we are suppose to stay in. I have booked * Superior Twin Rooms instead of * Deluxe Queen Rooms. I am sorry for the mistake that I did. Because of this, we decided to contact Taal Vista Hotel regarding our situation and they responded that we can change the rooms after we have emailed and confirmed with Agoda. With that being said, I would like to humbly ask if we could still modify the rooms from * Superior Twin Rooms to * Deluxe Queen rooms. **I also have emailed your institution already. Thank you so much and I am hoping to hear from you.
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Agoda

Customer service issue
Reported by GetHuman-pbongult
May 18th, 2018 - 10 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-pbongult started working on this issue
May 18th, 2018 1:29am