Dear Sir*Madam,** I have been a loyal customer of Agoda for over ** years and have neve...
GetHuman627836's customer service issue with Agoda from April 2018
11 views | 10765 similar | 1 following
Help with my Agoda issue
First: share to improve GetHuman627836's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman627836's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman627836 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman627836 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman627836's own words
Dear Sir*Madam,** I have been a loyal customer of Agoda for over ** years and have never experienced problems like I did this past weekend that caused me such immense distress that I feel compelled to write to inform you of my dissatisfaction.**On Saturday **st April at **:**am I booked to stay at Caravel Hotel Macau for one night-booking ID *********. The price was HK$***.** and after tax HK $***.**- pls see the screenshot I took of this booking for my ref as I was leaving Hong Kong and would not have roaming data again. *At *pm I was in a wifi area and went to check the location of the hotel to go and check in only to find that I did not have a fully confirmed booking. When I clicked on the app it said an email confirmation would be sent to confirm the booking. I kept checking but I wasn’t receiving an email despite repeatedly clicking the button. I decided to call the help centre so had to turn on the roaming option on my phone and every time I rang it requested the booking id which I entered correcty but it said it wasn’t a valid number and there was no option to speak to anyone. At this point I was worried that I didn’t have a reservation but didn’t want to book anything else in case the email confirmation had been delayed. I didn’t want to get charged twice and furthermore as it was very late all the hotel prices had increased. I was very distressed. *It seems that my calls were in fact registered despite not helping me in the slightest as I received an email from Agoda customer care asking me to rate my call regarding the above booking. This is so bizarre considering every time I called I was told I did not have a valid booking id…..yet obviously I did and my attempt was recorded.*At **:**pm I finally received an email saying the booking I made was not completed ‘due an unexpected system error’. This is not acceptable. The reservation was made ** hours earlier and I should not have been informed at this late stage. The message advised me to book another hotel. I frantically searched the list and found the remote Pousada de Coloane Beach Hotel was one of the last few available hotels near Macau so I booked it even though it was considerably more expensive than my previous booking. I received the email confirmation at **:**pm – ID*********. I got straight in a taxi which cost ** Macau patacas and arrived at the hotel.*On arrival at Pousada de Coloane I was told that despite receiving THE EMAIL CONFIRMATION- they did not have a room for me. There had been another mistake it seems. I was furious as Coloane is a long way from where I planned to stay in Macau. They said they tried to call me and email me but I did not have roaming on – at this point I switched it back on. The man at reception tried to call another hotel to see if they had availability but they didn’t respond. It was nearly midnight and I was panicked. *With one minute before midnight I managed to book another hotel on a competitiors website for one night - the I-Fu hotel back in Macau. I was no way going to risk using Agoda again. Then we had difficulty getting a cab to the remote hotel- I waited over ** mins for the taxi. It then cost *** Macau patacas to get back to Macau (** was the call out fee that the hotel kindly covered). *I eventually arrived at a hotel after *am. The room cost was **** HKD so over *** more expensive than my initial booking and I had incurred all the taxi fares and calls*data roaming charges. Furthermore the initial booking included breakfast whereas this did not so it was an additional cost. *The whole saga has left me completely dissatisfied with Agoda and should never have happened. I would like to understand how these errors could happen repeatedly with your service and I would like compensation for all the stress and the additional money I spent due to your technical issues. I will struggle to trust Agoda again which is a real shame as I have been a loyal customer for many years.*I look forward to hearing your thoughts and insights on this fiasco. *Regards, Lee-Anne Ball
GetHuman627836 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman627836 fixed the problem
We are waiting for GetHuman627836 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman627836 fixes it.
This email address isn't valid
Customer service issue
Reported by GetHuman627836
Apr 25th, 2018 - 3 years ago
I have an issue with Agoda too
Seen by 11 customers so far
Similar issue to 10765 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman627836 started working on this issue
Apr 25th, 2018 3:20pm
Paying Your Telecom Too Much?
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.