Affirm Customer FAQ

The amount you're approved for with Affirm depends on multiple factors, including your credit score and history, the merchant you're buying from, and the amount you're trying to finance. Affirm evaluates these factors to determine your creditworthiness and decide how much they can lend. This process occurs when you select Affirm as your payment method at checkout. After you've provided some personal information, Affirm will let you know almost instantly whether you're approved and for what amount. Remember, the amount you're allowed can vary for each purchase and may not cover the entire cost of your purchase.

Affirm manages all their own loans, so you don't need to contact a separate bank. If you need assistance with your Affirm loan, you should directly reach out to Affirm's customer service team. They are here to assist with any issues regarding your loan, including questions about payments, interest rates, or loan terms. It's important to remember, however, that Affirm's customer service can only provide help with Affirm products and services. For issues not directly related to Affirm, you might need to contact the appropriate institution or service provider.

Affirm's customer support team is based in the United States and available to assist you anytime. You can reach the team by logging into your account on the Affirm website and navigating to the "Help" section. From there, follow the instructions to start a chat with a representative. You can also call the toll-free customer care number, which is listed on the Affirm website. For quicker service, be ready to provide details about your loan, such as your loan ID number. Please note that business hours may vary depending on holidays and weekends.

In general, Affirm does not require customers to send copies of their bank statements to show proof of payment. Payments made through the Affirm app or website are typically verified through their system. If, for some reason, there is an issue with your payment and Affirm needs additional verification, they will reach out to you directly with specific instructions. Always make sure to keep your contact information up to date in your Affirm account to ensure you receive these communications. However, remain vigilant about sharing your personal data to avoid potential scams.