Hazel White ** of Boaz, AL *Has accidentally thrown her card away. She has end stage AL...

GetHuman1472543's customer service issue with Aetna from September 2020

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The issue in GetHuman1472543's own words
Have replacement card mailed to Ms. White ... Hazel White ** of Boaz, AL *Has accidentally thrown her card away. She has end stage ALZ and didn’t think she had Aetna insurance when she received the card. Dementia*Alzheimer’s prevents her from remember taking out the policy from your company. Need replacement card. Please issue a replacement card sent to her address
Advanced Alzheimer’s (end stage) clouds her memory to the point she doesn’t believe she talked to anyone re: taking out this policy. I’m her daughter and was unaware she had added yet another ins policy until she was at a doctors appointment. It’s very frustrating.
Mail replacement card to her home. She currently has no proof of insurance.
Attempted to speak with a human, but after being on hold for more than ** minutes.
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Aetna

Customer service issue
Reported by GetHuman1472543
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 164 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman1472543 started working on this issue
Sep 27th, 2020 9:26pm
GetHuman1472543 indicated the issue is not fixed yet.
Sep 30th, 2020 9:41am
GetHuman1472543 indicated the issue is not fixed yet.
Sep 30th, 2020 9:52am